Policies

Shipping Policy

Thank you for choosing to shop with us here at The Bead Warehouse. We ship every Tuesday and Friday - if not more often! We are closed on Mondays.

Most US Domestic orders ship via tracked USPS first class mail with a 2-5 day arrival time. Heavy weight or large orders will ship via tracked USPS Priority mail 1-3 day delivery time - often insured for $50-$100 without any additional cost to you!

International Shipping: Most orders ship via USPS first class international with tracking to select locations only. If you do not pay extra for tracking we cannot guarantee delivery. Buyer is responsible for all customs fees and holds any parcel may be subject to. We may require insurance or tracking upgrades on orders of $100USD or more and will invoice for this via paypal. Failure to pay this invoice will result in shipping delays or order cancellation.

Returns Policy

We guarantee our merchandise and accept returns within 10 days of delivery on unopened and/or uncut wire spools, bead strands and weighed packages. There may be a 10% restocking fee on returned items and returns may affect your discount. After 10 days, returns will only be accepted with a pre-authorization, and may be subject to a higher restocking fee. You the Buyer are responsible for return shipping costs and tracking is highly recommended. If we do not receive your return we will not issue any refund.

No returns on gift certificates, special orders or items cut to order.

International Returns: Returns on international orders are on a per order basis and must be pre-authorized to qualify for a refund or exchange. Buyer is responsible for return shipping.